Here`s what`s new with T-Mobile`s latest Un-Carrier initiative.
T-Mobile took the stage in Charleston, South Carolina on August 15 to host its latest Un-Carrier Next event. There were three big announcements, including Team of Experts, a new partnership with Live Nation, and free Pandora Plus for all customers.
Here`s a quick breakdown of everything that was announced!
Team of Experts
Team of Experts is T-Mobile`s new initiative for rethinking the way customer service is handled. Gone are the days of constantly being transferred to different representatives, having to wait for hours on hold, repeating yourself over and over, etc.
As part of Team of Experts, T-Mobile is dedicating 30-40 employees to customer groups so that you`ve always got instant access to someone to help you out. You can get in touch with your Experts by phone, email, texting, or through the T-Mobile app 24 hours a day and 7 days a week. You can communicate with one of the Experts instantly to get your issue...
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